Online Arrival Card Filling Services Facilitate Customs Clearance in Hunan

  湖南省政府门户网   2025-12-31 16:06:53

At approximately 12:00 PM on December 24, Flight BX371 from Busan, South Korea, to Zhangjiajie landed on schedule. A total of 123 South Korean passengers completed border inspection in just 27 minutes using pre-filled digital arrival cards, improving the customs clearance efficiency by 30% compared to the paper-based system. This exemplifies the tangible results of the National Immigration Administration's online arrival card filing policy since its implementation.

The policy officially took effect on November 20, 2025, enabling foreign travelers to fill in their entry information in advance through the official website of the National Immigration Administration (NIA), the "NIA 12367" app, or other channels. The initiative has eliminated time and space constraints. Seizing the opportunity presented by Hunan's "Inbound Tourism Year," the Hunan General Station of Immigration Inspection has established a comprehensive service system. Multilingual guidance is made available through the "Xiaoxiang Gateway" official WeChat account and the 12367 service platform, while airlines are coordinated to enhance reminders during overseas check-in and while flights are en route. Hunan’s ports of entry provide free Wi-Fi access and the QR code for filling out Arrival Cards, with multilingual officers providing one-on-one assistance on site.

Policy dividends continue to be released. At the Zhangjiajie port, due to the concentration of inbound tour groups, the online declaration rate for flights has exceeded 85% since December, with multiple flights reaching 100%. At the Changsha port, the declaration rate has steadily climbed from an initial 12% to a peak of 65%.

The Hunan General Station of Immigration Inspection will further broaden its publicity channels to ensure the policy dissemination covers a larger target population. The authority will continuously enhance customs clearance efficiency and passengers' travel experience, supporting Hunan's high-standard opening-up and high-quality development through excellent services.

This article is from the Hunan Provincial Government www.enghunan.gov.cn.

责编:王柯沣

一审:王柯沣

二审:秦慧英

三审:张权

来源:湖南省政府门户网

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